FAQ

Where is your warehouse located? Can I get to see it first?

Our warehouse is located in Fotan, Hong Kong (Google Map), a 3-minute walk from the MTR FOTAN station (Exit D).

Yes, and in fact, we encourage our clients to have a tour around our facility so that you can see our operation and how we work with our clients.

‍Book a time with us, and we'll be happy to show you around.

Do I need to provide my own packaging?

No, you don't need to provide your own packaging unless you have a specific request.

We will take care of that for you, depending on your product type and size. And it is totally FREE.

If you would like to use your own packaging, please let us know so that we can make the necessary arrangements.

What is your pricing structure?

We're pretty upfront about our pricing, and we don't have any hidden fees.

There are three types of fees associated with our service:
- Monthly Storage Fee
- Monthly Fulfilment Fee (based on each order that is fulfilled)
- Shipping Cost
‍
We do provide Value-Added-Service (VAS) such as custom packaging, kitting, or product assembly at an additional cost. But that is totally optional.

Do you have any minimum order requirements?

No, we do not have any minimum order requirements.However, we do have a minimum spend of US$500 monthly. For more information, please refer to FAQ What is your pricing structure.

Do you have a discount?

Yes and no.

We treat all our clients equally important, which is why we never offer any direct discounts. However, we do have a tier-based pricing structure, depending on your monthly order volume.

‍For example, Client A who made 8,000 orders a month, will have a lower per-unit fulfillment fee and storage fee than Client B, who made 5,000 units a month.

‍Thus, we encourage our clients to have a faster order turnover to take advantage of the lower fees.

What do I need to get started?

All you need is an account with Stork Up, and you're ready to go.

We do require a deposit of 1000 USD in advance, and this amount will be refunded, minus any outstanding invoices, 6-8 weeks after the service contract has been terminated.

With that account, you'll have access to our system, where you can see your inventory, orders, and shipping status in real-time.

Do you charge a subscription fee for your platform and all its features?

No, we don't charge you a single penny for using our platform or accessing all its features.

It’s totally free to use Stork Up’s platform as long as you’re still using our service.

What shipping methods do you offer?

We offer a wide range of domestic and international shipping methods, including:

‍Postal: Hong Kong Post, Singapore Post, China Post, Australia Post, Canada Post, Swiss Post, Post NL, and Post Nord.

‍Express: DHL, UPS, FedEx, SF Express.

Check the shipping cost via the system anytime.

Do you have any restrictions on what can be stored?

We can support a wide range of products, clothes, watches, toys, circuit boards, etc.

Pretty much anything except for prohibited & restricted items like CBD, tobacco, and most dangerous goods.

How do you store my products?

Your products will be stored on our clean, well-organized shelves, in carton boxes, or in bins.

The type of storage will be based on your product's property, dimensions, weights, and your customer's preference (B2B/B2C).

We have a dedicated team of warehouse staff who will pick, pack, and ship your products when needed.

How Long Does It Take For My Parcel To Arrive?

You can check the estimated shipping times from the shipping calculator from the portal.

Note that it is just estimated by the shipping carriers and can vary during peak seasons.

What if my customer needs to return an order?

We accept returns for Stork Up fulfilled orders based on your request.

You, as the seller, shall contact the customer and the shipping company to arrange the return.

Please note that Stork Up will not cover return shipping fees. Once our warehouse has received the product, you’ll be notified.

How Can Stork Up streamline my fulfillment?

We automate and streamline the fulfillment process by connecting with your online sales channel and your preferred shipping carriers.We automate the whole pick and pack process with Goods-to-Person Picking RoboticsTechnology so your orders can be fulfilled with speed and precision.

How secure is the Stork Up Logistics Platform?

The communication between you and our platform is end-to-end encrypted in transit using SSL. Since it is SSL secured, you’re mitigating the possibility of a Man-In-The-Middle attack.

So, it is safe to say it is just between you and Stork Up.

What is your turnaround time for processing orders?

We process orders in real-time, and that's the beauty of this streamlined operation.

Our typical turnaround time for processing an order is 24 hours or less.

When you have an incoming order, our system will have the information sent to our warehouse, and from there, our warehouse staff will pick, pack, and process your orders for shipping.

Do you offer custom branding/packaging?

Yes, we do offer custom packaging or branding.

That's why we have Value-Added-Service (VAS) with Stork Up, where you can choose to have your products custom-packaged, labeled, or even kitted with your own branding.

We understand that every business is unique, and your products deserve to be represented in the best way possible.

Do you have a minimum monthly spend?

Yes, we do have a minimum monthly spend of USD500.00 on fulfillment and storage (excluding shipping costs).

We do this to avoid situations where people abuse the Terms of Service, taking our fulfillment center as a warehouse for storing their products without using our services.

However, we reserve the right to bill the difference between the minimum spend and your monthly.

Does Stork Up offer same-day processing and shipping?

Yes, we do provide same-day processing and shipping. Just make sure your orders are coming in before our daily cut-off time.

How do I know if Stork Up is the right solution for my business?

Ask yourself the following questions:

1) Do you either have an eCommerce store or a crowdfunding business?
2) Do you want to save on inventory, warehousing, and fulfillment costs?
3) Do you expect a user-friendly, streamlined, and efficient logistics operation?

If you answered yes to all three questions, Stork Up is the right solution for you.

Plus, our warehouse is located in the center of Hong Kong, which is a huge advantage.We welcome you to have a tour of our facility anytime so that you can see our operation and how we work with our clients.

What if I need help with the platform?

Not only do we have an intuitive portal that is a no-brainer to use, but we also have a team of support specialists who are dedicated to helping you with anything you need with the platform.

You can reach us via email or by the hotline.

What if I want to cancel my account?

We feel sorry to see you go.However, you can cancel your account anytime by contacting us in the written notice.

We require a 30-day notice period to process all your pending orders that you’ve previously submitted via the Stork Up Fulfillment Portal.

Please find more information in our Terms of Service.

Do you provide tracking numbers?

Yes, we provide tracking information for all orders that are fulfilled by StorkUp. You can find the tracking numbers for all your orders on our platform.

Do you charge for inbound inventory?

No, we don't charge any fees for inbound inventory. (aka: your goods entering our warehouses)

However, there may or may not be a chance of you paying a gate and parking fee for your truck every time you enter the warehouse building.

What are your shipping rates?

We offer a variety of shipping options depending on your parcel's destination.

These shipping rates are calculated by the shipping company and will be displayed on our system.

We also provide tracking information for orders that are fulfilled by StorkUp. You can find the tracking number on our platform.

Do you ship internationally?

Of course, we do! Most of our clients' customers are actually based overseas.

However, there are some countries we do not ship to for political reasons or because the shipping company you choose doesn't have coverage in that area.

If you're unsure whether we ship to your country, please contact us, and we'll let you know.

What shopping carts can I connect to the Stork Up Platform?

If you're selling on popular shopping carts such as Shopify, WooCommerce, or Magento, you'll be able to connect your stores to our StorkUp platform with a matter of a few clicks. Check out all of our integrations.

Not using any of those platforms?

You can still use our StorkUp service by connecting to our platform via API. If you need any assistance, our team can point you in the right direction..

How reliable is Stork Up's order fulfillment?

99.99% and we say this out of pride.We leave a 0.1% margin not because there is a chance for mistakes, but because we're constantly working to make it even higher.

Frequently Asked Questions

FAQ

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